How to Broadcast WhatsApp Messages in AiSensy App?

To send a WhatsApp Broadcast, you first need to approve a Template message from WhatsApp since you can only send pre-approved template messages to users.

So, go to AiSensy Dashboard & click Manage to create a new template message.

Click the +New button to create a New template message.

Here, you must fill in the necessary fields including Template Category, Template name, type of message, message format, CTA buttons (optional) & template language.

We've already covered this in detail in the Template Message Guide. Check it out!

Created your Template message? Great!

After filling in the required fields, Submit the template message for approval.

To verify the approval status of your submitted Template message, go to the Approved section in the Template message & click Sync Status.

After getting your template approved, you need to import your contacts to AiSensy in a .csv format.

On the Contacts page & click Import to add your contacts.

The easiest way to upload your contacts is to add them to a spreadsheet document and then import them to AiSensy in a .csv format.

Add a tag attribute to the contacts so that you can easily filter & find the latest contacts among a sea of contacts whom you wish to Broadcast.

If you're confused about how to do this, check out:

After adding the contacts, click File at the top right corner & Download the file in .csv format as shown in the below image.

Now, come back to the AiSensy app & click Upload File to add the .csv file you just created.

Next, you need to map the contacts to particular attributes you wish to import.

In the image, we added three attributes: Name, Mobile Phone & Tag.

Map these attributes to import the contacts successfully.

Note: Mapping the wrong attribute might lead to the failure of the import process. So, kindly do this carefully.

Once you have imported your contacts, you can filter them by selecting who you want to send a WhatsApp Broadcast.

Click the Filter button to filter the contacts you wish to Broadcast.

In this step, apply the filter that will segregate your contacts. There are multiple filters available like a user's Last seen, Created at, Opted in, Incoming blocked & attributes using which you can smartly filter your contacts.

Since we added a common tag to each imported contact, we'll use the attribute Tags to select our added contacts.

After selecting the tag (which in this case was Leads which we added to the contacts in our Sheet file), click Apply to view the contacts that contain the tag Leads.

As you can see, all 19 contacts which we added now show on the contacts page.

Select all contacts & click on Broadcast to create a new Broadcast campaign.

Note: If you're worried about whether the filter is applied or not, verify whether there's a dot above the filter button as shown in the below image.

Here, add your Campaign name (Campaign name should be unique for every campaign) & select your pre-approved template message.

Parameters are exact values that will replace the variable parameters (i.e., there need to be 2 brackets on the left and 2 on the right of the variable).

The users will receive the message with these values.

You can also personalize by sending messages with the user's first name by using attributes like $FirstName. Check out how to add attributes like $FirstName, $Email, $Country & more in a single click.

Last, verify your WhatsApp Broadcast Campaign & click Send Now to share the Broadcast with users.

Additionally, you can also Schedule your WhatsApp Broadcasts (Pro plan feature) for up to two months in future.

After the campaign is sent, click Go to Campaign to verify your Campaign analytics. 

This will help you track how your campaigns are performing and make any changes if required.

This is the AiSensy Campaign analytics where you can view analytics for the number of messages that have been Sent, delivered, read, clicked (Pro plan feature), replied & failed.

You can further Retarget users based on these filters for 7x higher conversions. Check out: